Privacy Policy


The Local Health System Sustainability Project (LHSS) website is intended to communicate USAID’s goals and objectives for the project, promote understanding of project activities and results, and advance knowledge in health systems strengthening. The site serves to share and disseminate health systems strengthening knowledge gained through LHSS project activities as well as the activities of other projects and organizations.

This website is made possible by the generous support of the American people through the United States Agency for International Development (USAID). The contents are the responsibility of Abt Associates Inc., and do not necessarily reflect the views of USAID or the United States government.

If you have any questions or comments, please contact us at

Disclaimer of Endorsement

The documents posted on this website may contain hypertext links or pointers to information created and maintained by other public and private organizations. These links and pointers are provided for visitors’ convenience. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of any linked information. Further, the inclusion of links or pointers to websites other than a USAID-managed website is not intended to assign importance to those sites and the information contained therein, nor is it intended to endorse, recommend, or favor any views expressed, or commercial products or services offered on these outside sites, or the organizations sponsoring the sites, by trade name, trademark, manufacture, or otherwise.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the site’s visitors, and does not constitute endorsement, recommendation, or favoring by the United States government or USAID.

The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States government or USAID, and shall not be used for advertising or product endorsement purposes.

Disclaimer of Liability

Every effort is made to provide accurate and complete information. However, with the thousands of documents available, often uploaded within short deadlines, we cannot guarantee that there will be no errors. We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaim liability for errors and omissions its contents.

With respect to the content of this site, neither the United States government, nor USAID, nor their employees and contractors make any warranty, expressed or implied or statutory, including but not limited to the warranties of non-infringement of third party rights, title, and the warranties of merchantability and fitness for a particular purpose with respect to content available from website or other Internet resources linked from it. Additionally, neither the United States government nor USAID assume any legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein nor freedom from computer virus, and do not represent that use of such information, product, or process would not infringe on privately owned rights.

Privacy Statement

Our website is operated and maintained by Abt Associates Inc. This Privacy Policy describes Abt Associates’ policies and procedures for collecting and using personal information, the use of cookies, and security procedures on

Personal Information

The LHSS Project explicitly asks when it needs information that identifies you individually (“personal information”). You can visit our site without disclosing any personal information.

The LHSS Project uses personal information only for the purpose for which it was submitted: to provide the newsletter, event announcements, and other information from the project. The LHSS Project may ask whether you will permit the LHSS Project to use your personal information in other ways. For example, the LHSS Project may ask you whether you would like to receive certain information and e-mails from the LHSS Project. Unless you specifically consent to such use, the LHSS Project will use your personal information only for the purpose for which it was submitted.

At, you can register to receive emails for information that interests you, such as our newsletters. To unsubscribe, simply select unsubscribe located at the bottom of every email we send you. The LHSS Project will not send you commercial offers or advertisements or provide your contact information or email to third parties.

At no time do we release information to organizations or individuals outside of the LHSS Project.

Non-Personal Information

When you interact with the website, our servers may keep an activity log that does not identify you individually (“Non-Personal Information”). We may collect and store the following categories of Non-Personal Information:

  • Certain device information about your computer, mobile device, or other device that you use to access the website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information
  • Certain usage information about your use of the website, including a history of the pages you view. We use this information to provide you with a more customized experience on the website
  • “Traffic data” such as time of access, date of access, software crash reports, access times, and referring website addresses, and
  • Your search terms and search results.


The LHSS Project uses non-personally identifiable information and information obtained through the use of “cookies” in order to improve the site. Cookies are small pieces of data, or data files, which are sent by a website to your web browser and are stored on your computer. By tracking how many people visit our site and where visitors go on our site, we are able to determine which parts of the site users like the best, which parts need some improvement, and what changes should be made. By obtaining this information, we are able to continually improve our site and bring you the best online experience possible.

Collecting such information includes the logging of IP addresses, operating system (e.g., Windows or Macintosh), and type of browser software (e.g., Google Chrome or Internet Explorer) used by each visitor to the site. Such information can be used to determine the IP address of the visitor’s internet service provider and the geographic location of the internet service provider’s point of connectivity to the Internet. The information is not personally identifiable, and cannot be used to determine the geographic location of the visitor.

Links to Other Sites

This privacy policy applies only to Our website contains links that may direct you to other websites, which we do not control. Once you link to another site, you are subject to the disclaimers and security and privacy policies of the new site. Linking to these external sites does not constitute or imply an endorsement of the sites’ content by the LHSS Project. We encourage you to be aware when you are leaving our site and to read the privacy policies of each website you visit.


Abt Associates is committed to providing access to all individuals seeking information on this website. To provide this information, this site is always being improved, to the best extent possible, to comply with Section 508 of the Rehabilitation Act (as amended). If you use assistive technology (such as a screen reader, Braille reader, etc.) and have trouble accessing information this site, please email at the address listed below with the nature of the problem, the URL (web address) of the information you tried to access, and your contact information. We will contact you as soon as possible, and do what we can to provide you with the information you need.


Abt Associates has established and maintains reasonable procedures to ensure that any information you give us is held on our secure servers or on secure servers operated by a third party with the utmost care and will not be used in ways to which you have not consented. We use reasonable physical, electronic, and managerial measures to safeguard your information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

We do not sell or rent personal information to others, unless we are required to do so to conform to an applicable law or to protect the safety of Abt Associates or affiliates, the users of our website, or the public.

For site security purposes and to ensure that this service remains available to all users, the LHSS Project website is supported in a platform that employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload or change information on this site are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act (Title 18 U.S.C., Sections 1001 and 1030). If monitoring reveals evidence of possible criminal activity, such evidence may be provided to law enforcement personnel.

General Data Protection Regulation

The General Data Protection Regulation (“GDPR”) (May 25, 2018) is a European Union regulation concerning the use and processing of personal information. We are committed to processing your information in compliance with the GDPR given the limitations of United States Government regulations at the local and federal level, as well as any contractual obligations that may supersede GDPR requirements.

Changes to Privacy Policy

Abt Associates reserves the right to amend the Privacy Policy at any time, without any reason, without notice to you. Any changes will be published here, and you should check this website to access our most current Privacy Policy. We will publish a “last updated” date at the bottom of this page.

Contact Us

If you have any questions about this privacy statement, the practices of the LHSS Project, or your experience with this website, please contact us at


Last updated: October 2020

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